Contact & Support
We're here to support your journey with Favia
Whether you have a question about your order, need guidance choosing a stone, or wish to create a custom piece, we'd love to hear from you.
Send us a message
Share a few details and our team will get back to you within one business day.
Contact details
Email
Phone / WhatsApp
Add your preferred contact number here.
Response time
Mon–Fri, 10:00–18:00 (EET).
We usually reply within 24 hours.
Based in
Romania
Each message is read with care by our small team. Feel free to share any preferences, sensitivities, or intentions you'd like your piece to carry.
How we can help
- • Questions about sizing, materials, or gemstones.
- • Guidance on choosing stones for intention or energy.
- • Custom pieces and special occasion gifts.
- • Shipping, returns, or order adjustments.
FAQ
Frequently Asked
Questions
Here you'll find answers about shipping, stones, and caring for your jewelry. If you're still unsure, write to us—we're happy to guide you.
Orders are usually processed within 1–3 business days. Delivery time depends on your location, but most packages arrive within 3–7 business days once shipped.
Yes. We work only with natural gemstones, selected for their quality and energy. Slight variations in color or pattern are part of their unique character.
We recommend keeping your jewelry away from harsh chemicals and water, storing it in a soft pouch, and cleansing your stones according to our Care Guide.
Yes, we love working on intentional, made-for-you designs. Tell us about the occasion, the person, and the energy you have in mind, and we'll guide you through the process.